1. Overview
At Parcel Proof, we strive to ensure complete customer satisfaction with our services. This policy outlines our guidelines for refunds and cancellations related to scan credit purchases and subscription services.
2. Scan Credits
2.1 Refund Eligibility
- Unused Credits: Full refunds are available for unused scan credits within 7 days of purchase.
- Partial Usage: If you have used some of your purchased credits, refunds will be calculated on a pro-rata basis for the unused portion.
- Technical Issues: If technical issues on our end prevented you from using your credits, we will provide a full refund or credit extension.
2.2 Non-Refundable Scenarios
- Credits that have been fully utilized.
- Refund requests made after 30 days of purchase.
- Credits purchased during promotional offers, unless otherwise specified.
3. Subscription Cancellations
3.1 How to Cancel
You may cancel your subscription at any time by contacting our support team at contact@parcelproof.in.
3.2 Cancellation Terms
- Before Billing Cycle: If you cancel before your next billing cycle, you will retain access until the end of the current paid period.
- Mid-Cycle: Cancellations made mid-cycle will not result in partial refunds unless there are exceptional circumstances.
- Data Retention: Upon cancellation, your data will be retained for 90 days, after which it will be permanently deleted.
4. Refund Process
4.1 How to Request a Refund
To request a refund, please contact us with the following information:
- Your registered email address.
- Transaction ID or payment reference.
- Reason for the refund request.
- Date of purchase.
4.2 Processing Time
- Review: All refund requests are reviewed within 3-5 business days.
- Processing: Approved refunds are processed within 7-10 business days.
- Bank Transfer: Refunds will be credited to the original payment method used during purchase.
5. Exceptions
We may make exceptions to this policy in the following cases:
- Service outages lasting more than 24 hours.
- Billing errors on our part.
- Legal or regulatory requirements.
6. Changes to This Policy
We reserve the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.
7. Contact Us
For any questions regarding refunds or cancellations, please contact us at contact@parcelproof.in.
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM IST.